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Explore our self-service options below or contact us now. Have a question about your product? Choose a product category below to get in touch with customer support and browse frequently asked questions. Enter your model number or product name below. While infrequent, our products intermittently experience safety issues and recalls. In these cases, we quickly provide consumers with up-to-date information on repairs and safety precautions.
It is not uncommon to get a socket or wrench stuck onto the head of a bolt. This happens when the head of the bolt is damaged of you attempt to use the wrong wrench or socket. For example, you force a 12 mm socket onto a 13 mm bolt. You can get it to fit but if the socket tilts on the head, it could cause the socket or wrench to be stuck. Thread the bolt back into the hole two or three times if the bolt had already been removed.
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